Has it occurred to you that emotions are running high? Does your loved one overreact, use threats, or otherwise create a lot of conflict in the family?

This slide presentation, De-escalation Skills, explains escalation, identifies the warning signs of a major conflict, and presents strategies that you can learn to resolve conflict. There is also CPI’s top-10 de-escalation tips, which makes it clear what you can do, and say, to diffuse a conflict.

Learning de-escalation techniques can help you deal with angry, hostile, or non-compliant behaviour … and improve the level of safety for everyone involved.

Explore more Caregiver skills